Returns Policy
If you are not 100% satisfied you can request a replacement or refund within 30 days of purchase (if ordering clothing, returns must be unworn, in the state you received them, and in the original packaging).
If you are in the UK, please return direct to us:
Duke Marketing Limited
FREEPOST
Customer Services Department
PO Box 46
Douglas
Isle of Man
IM99 1DD
If you are overseas, please contact us, for further instructions.
Please enclose details of your order to assist the processing of your free replacement. The details below would be helpful to us:
Your Customer Number (if known)
Order Number (if known)
Approximate Order Date
Where you bought the item
Full Name
Address
Contact Telephone, Fax or e-mail.
Shipping
|
Item Type |
Timescale | Options | |
|---|---|---|---|
|
UK |
All items are calculated at checkout |
2-5 days |
Royal Mail 1st Class |
|
Europe |
All items are calculated at checkout. |
Delivery times vary however please allow 21 working days. For a more precise estimated delivery time please contact our customer services team. |
Royal Mail 1st Class |
|
Rest of world |
All items are calculated at checkout. |
Delivery times vary how please allow 35 working days. For a more precise estimated delivery time please contact our customer services team.
|
Royal Mail 1st Class |
Europe Please allow 21 working days for delivery for standard services under normal circumstances. Please call for details on expedited courier services for orders placed after this date.
World (excl. EU) Please allow 35 working days for all standard deliveries outside of the EU. Please call for details on expedited courier services.